Change Management

FOUNDATION

Key objectives are to:

• Explain the current context of change and how this is evolving.
• Understand major drivers of change and the organisational context of a change including the effects of organisational culture.
• Describe different approaches to planning and delivering change, including the value of collaborative ‘co-design’ approaches.
• Assess the impact of change and identify ways to support people through change, developing strategies to overcome resistance and build motivation for change.
• Support people who are in key change roles and help them build an effective change team.
• Explain how understanding of human dynamics and organisational context is changing the way we approach change.
• Analyse stakeholders and power dynamics to develop appropriate engagement strategies and develop effective communication and engagement plans for change.
• Identify different types of measurements that can be used to track the effectiveness of change management activities and apply change analytics for change management
• Prepare for the Foundation exam.

PRACTITIONER

In addition to the application of Foundation learning, Key objectives are to:

• Apply key principles to define what needs to be learned by those involved in a change initiative.
• Understand how to provide effective and developmental feedback to support others through change.
• Apply coaching principles when supporting change leaders at every level.
• Demonstrate how to recognise and deal with different sources of conflict during change.
• Consider effective ways to facilitate groups to enable collaboration and co-design of change..
• Understand ways to sustain change by identifying organisational levers, adoption approaches and reinforcing systems to help embed change in an organisation.
• Prepare for the Practitioner exam

KEY TOPICS

Foundation

The Foundation course provides a working knowledge of the key principles of Change Management and addresses:

• Organisational context
• Organisational approach
• People and change
• Change leadership and teams
• Stakeholder engagement
• Communication
• Work of the Change Manager

Practitioner

The Practitioner course looks at applying all areas of the Foundation course and includes:

• Sustaining change
• Learning for change
• Coaching for change
• Handling conflict in change
• Facilitation for co-design
• Practitioner exam guidance
• Practice Practitioner exam questions