Managing Challenging Behaviour
DURATION
1 days
PRICE (EXCL. GST)
$795
LOCATIONS/DELIVERY METHOD
Melbourne
EXAM
No exam
Confidently address challenging behaviour and foster better workplace interactions with our Managing Challenging Behaviour course
Effectively managing challenging behaviour is a critical skill for fostering positive workplace interactions and achieving successful outcomes. Whether dealing with conflict, managing difficult conversations, or responding to feedback, knowing how to address challenging behaviours is essential for maintaining a productive and respectful environment.
Our Managing Challenging Behaviour course equips you with key strategies to address root causes of difficult behaviour, manage conflict, and assertively deal with challenges, including feedback and setting boundaries.
Through interactive sessions and real-world exercises, you will gain practical experience managing challenging behaviours in a way that promotes collaboration, reduces tension, and drives positive outcomes.
This course will enable you to:
- Understand and address challenging behaviours in a constructive way.
- Confidently manage conflict and navigate difficult conversations.
- Create a positive, collaborative environment through effective behaviour management.
KEY TOPICS
This course explores the following content:
- Understanding challenging behaviour
- Drawing out needs and concerns
- Managing conflict
- Giving and receiving feedback
- Having the difficult conversation
- The role of assertiveness in managing challenging behaviour
- Saying no and responding to no
As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multifaceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of the course content.
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Materials: A comprehensive participant workbook is provided.
Pre-course: There is no pre-course required for this course
There is no exam associated with this course.
On completion of this course, you will be awarded with a PM-Partners digital badge. These are widely accepted by leading organisations as recognition of specialist training and often shared on social media.
On the last day of training, you will be provided with a Digital Credential via the Credly Acclaim platform. This badge can be added directly to your LinkedIn profile and/or shared to your newsfeed, or other professional profile, to share your achievement with your network.
DEVELOPMENT UNITS
PDUs
Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (14 Power Skills).
Participants holding any of the Project Management accreditations (CPPP/CPPM/CPPD) are eligible to earn 14 CPDs for this short course.
PMI and Project Management Professional (PMP) are registered marks of the Project Management Institute, Inc.
There are no formal prerequisites for this course.
Where is the training venue located?
Sydney courses are held at 45 Clarence Street, Sydney.
Brisbane courses are held at 215 Adelaide Street, Brisbane.
I require an invoice before payment is processed, can I still book this course online?
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
Is this a certified course?
No. This is not an accredited certification but participants will receive a digital badge.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
- Credit Card Payments: PM-Partners uses Stripe payment gateway to process Visa, Mastercard, Amex, as well as Apple Pay and Google Pay transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry so you can be confident that your card details are protected for online purchases.
- Bank Transfer: We cannot guarantee your registration(s) until your payment is cleared (bank transfers take 3 days to process). Instructions for payment by bank transfer will be provided at the end of the order process.
- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
Who should attend?
- If you are responsible for managing teams, managing difficult situations, or navigating challenging behaviours in the workplace, and want to improve your ability to address these issues with confidence and professionalism, this course is for you.
Group bookings
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